Frequently Asked Questions

Products & Authenticity

Are your products 100% original?
Yes. Every item at Al-Maxi is 100% authentic, branded Pakistani designer wear. We stock genuine pieces — not replicas.

Which brands do you carry?
We stock a range of leading Pakistani brands across women's pret, formal, festive and bridal wear. New arrivals are added regularly — browse our collections to see what's in stock.

Sizing & Fit

How do I choose the right size?
Please check our Size Guide for measurements in inches and cm. If you're between sizes, we recommend sizing up. Unsure? Message us and we'll help you choose.

Can I get an exact measurement for a specific item?
Yes — contact us before ordering and our team will confirm the measurements for that piece.

Delivery

Where do you deliver?
We deliver across the United Kingdom.

How quickly do you dispatch orders?
Orders are dispatched within 24 hours. You'll receive your order within the delivery window shown at checkout.

How much is delivery?
Delivery costs are shown at checkout before you pay.

Returns & Exchanges

What is your returns policy?
We offer hassle-free returns. Please see our Return & Refund Policy for full details.

How do I start a return?
Contact us with your order number and we'll guide you through the process.

Payment

How can I pay?
We accept secure payment via PayPal at checkout. All transactions are encrypted and secure.

Orders & Support

How do I track my order?
Once your order is dispatched, you'll receive tracking details by email.

How do I contact you?
We're a real Glasgow store. Call 0141 237 6030, email almaxicentreglasgow@hotmail.com, or use our Contact page. We're always happy to help.